Automated invoicing
Generate recurring invoices by billing cycle, plan, usage, or installation milestone without rebuilding spreadsheets every month.
Built for internet service providers
Run billing. Control your network. Win more subscribers.
Helion brings ISP billing, subscriber management, payments, PPPoE and hotspot access, network monitoring, provisioning, and field operations into one command platform.
One view of every subscriber24/7 network visibilityOne platform for ISP operations
Network healthyISP command centre
Active subscribers
2,486
Collected this month
92%
Online services
99.8%
Open tickets
18
Live operations
Billing, network and support in sync
Wireless ISPsFibre operatorsHotspot providersMulti-branch networks
ISP billing system
From monthly invoices to service activation—without the manual handoffs.
Helion connects the commercial and technical sides of your ISP. Your team gets accurate subscriber accounts, faster collections, fewer repetitive tasks, and a reliable audit trail from signup to payment and access.
Connected payments
Record mobile money, bank, card, and cash payments in one ledger, with receipts and subscriber balances updated automatically.
Smart service control
Connect payment status to RADIUS, PPPoE, hotspot, or DHCP workflows for automated activation, suspension, and reconnection.
Collections and dunning
Schedule reminders before and after due dates, track overdue accounts, and give finance teams a clear collections queue.
Subscriber self-service
Let customers view invoices, confirm payments, update account details, and raise support requests without calling your team.
Revenue intelligence
See recurring revenue, collections, churn, plan performance, aging balances, and growth by branch or service area.
Operate with context
See the customer, payment, and connection—not three separate records.
When a subscriber reports a problem, your support team can review their plan, balance, access status, recent usage, and open incidents from one workflow. Finance sees what has been billed and collected; network teams see what is happening on the service.
- Reduce avoidable support escalations
- Spot recurring faults and congested service areas
- Apply consistent access and speed policies
- Report on uptime, revenue, churn, and subscriber growth
Network command
Find faults before customers find them.
Map sites and links, monitor capacity and latency, and move from an alert to the affected infrastructure and subscribers without losing context.
Live topology
Sites, routers, OLTs, access points, and links
Actionable incidents
Severity, affected location, and current state
Capacity insight
Bandwidth, latency, packet loss, and utilization
Subscriber access
Control authenticated services and public hotspots from one platform.
Give technical teams the live session detail they need while commercial teams manage packages, vouchers, and revenue.
PPPoE and RADIUS management
Inspect active sessions, authentication failures, assigned addresses, plans, usage, and router context—then act from the same screen.
Hotspot and voucher management
Track access points, online users, sessions, voucher sales, and revenue across every hotspot location.
TR-069 and CPE management
Connect compatible customer equipment to ACS workflows for remote provisioning, configuration, diagnostics, and controlled device updates.
Device and ACS compatibility is confirmed during implementation.
Technician and field-work management
Assign installations and fault visits with subscriber, location, equipment, and service context, then track progress, notes, completion, and follow-up work.
Automate the repetitive work
Keep subscribers informed and services moving.
Trigger timely customer communication and move approved orders through technical provisioning with a visible audit trail.
Notification automation
Automate invoices, reminders, receipts, service updates, outage notices, and installation appointments.
Subscriber provisioning
Track plan assignment, IP allocation, PPPoE credentials, RADIUS updates, CPE assignment, and activation testing.
One connected operation
From subscriber registration to ongoing support.
01
Register the subscriber
Create the customer record, select a service plan, capture the installation location, and assign the job.
02
Install and provision
Assign equipment, create PPPoE or hotspot access, apply the speed profile, and validate connectivity.
03
Bill and control access
Generate invoices, record payments, send reminders, and apply suspension or reconnection rules.
04
Support and maintain
Link tickets, technician visits, devices, usage, and network incidents to the subscriber record.
Implementation
A practical path to go-live.
We configure HNC around your network, subscriber data, billing rules, equipment, technicians, and operational priorities.
Discover
Map billing rules, service plans, payment channels, network integrations, equipment, and technician workflows.
Configure
Set up plans, roles, automations, RADIUS policies, notifications, dashboards, and field-service processes.
Migrate and test
Clean subscriber data, test billing, PPPoE, hotspot, provisioning, suspension, and reconnection scenarios.
Launch and improve
Go live with monitored support, then optimize collections, network operations, support, and technician response.
Questions from ISP teams
Frequently asked questions
Helion supports wireless, fibre, hotspot, and hybrid internet providers. The setup is configured around your packages, billing cycles, branches, coverage areas, and network architecture.
Yes. Payment and account status can drive access rules through supported RADIUS, PPPoE, DHCP, and hotspot workflows. We confirm the exact integration with your network during discovery.
Mobile money and other payment channels can be integrated so confirmed payments update the subscriber ledger and trigger the configured service workflow. Available providers depend on your market.
Helion can integrate with TR-069 ACS workflows for compatible customer-premises equipment, including remote configuration and provisioning. Supported devices and the required ACS integration are confirmed during implementation.
Yes. We plan the migration, clean and map subscriber records, configure plans and balances, test integrations, and validate the results before go-live.
Yes. Installation and support work can be assigned to technicians with customer, location, service, equipment, and job context. Teams can track progress, completion notes, and follow-up work from the same operational workflow.
Ready to build a more efficient—and more discoverable—ISP?
Tell us about your subscribers, network, billing process, equipment, and operations. We’ll show you a practical Helion rollout.
Schedule your ISP consultation